Use your support credits
Add £120 a month for two hours of specialist time, shared across your brands. One credit is 15 minutes of active work, and the scope is agreed before any of it is used.
Before you start
- A clear question and the brand it concerns.
- No passwords, tokens or customer personal data in the request.
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Ask the AdsEye team
Tell us what you want to achieve, the brand, and the period or campaign it concerns. Open Expert support in your workspace and create a request: choose the category, say what you want to achieve, and include the account reference and period where useful. The conversation, the estimate and your credit balance all stay on the request.
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Agree the estimate
We reply with the scope and the number of credits it needs. Nothing is used until you say yes, and you can ask for clarification first.
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Follow the work
Keep the conversation in one place and answer what the specialist needs. Only approved, completed work uses credits.
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Check your balance
Eight credits arrive each month and are shared across your brands. Extra time is £75 an hour by agreement, never automatically. Billing questions and fixing AdsEye defects use no credits at all.
Common issues
Is this unlimited management?
No. Max’s software and a specialist’s time are separate things. Creative production and larger implementation work are scoped on their own.
Can I stop?
Any month. Expert support is monthly, with no minimum term.
Next: Let us help with setup
From £149 per brand, for up to three accounts.
